How long will it take to get my order?
Once the project artwork is approved for printing, the production time is normally less than 2 weeks and shipping 3-5 business days for orders under 3000 units.

What is your minimum custom color changing product order?
144 units is our minimum order.

What brand/quality of shirts do you print on?
We print on quality name brand shirts from Gildan, Hanes, and Fruit of the Loom. Gildan Ultra Cotton 6.1 oz and Heavy Cotton 5.3 oz shirts are typically what we print on unless the customer specifies a certain brand or style of shirt. We can also print on organic and union produced items if requested.

Can you print on colored shirts?
Yes, we several different colors of shirts to print on: light blue, light pink, yellow haze, sand, and natural.

color changing shirt colors


Do you print non color changing products?
Yes. We can print standard shirts, tote bags, hats, and other products. Use our Contact Us form to email us or contact us at 210-880-5010.

What colors do you offer for color change printing?
Please see our How Color Change Works pages for information on available screen printing.

Color by the Sun FAQ

Ordering
Pricing and Payment
What are the prices for your custom color change products?
Pricing varies, based on quantity, type and quality of apparel, number of colors, and complexity of artwork. Please use our Contact Us form and we will follow up to establish a relationship and send you pricing.

Does Color by the Sun offer wholesale pricing?
Yes. Please use our Contact Us form and we will follow up to establish a wholesale relationship.

What types of payment are accepted and the terms?
We accept Visa, Mastercard, Discover, checks, and PayPal. For US-based customers: terms are 50% down to begin the custom product order and 50% due NET 30 days after ship date. For International customers (first time), terms are 80% down and 20% due NET 30 days after ship date. International following orders: same as US-based customers.
Product Creation and Artwork
I have an idea, can Color by the Sun make it a reality?
Yes. We have artists that can create the artwork needed to produce the color changing products. Color by the Sun produced artwork is an additional charge. Most custom designs will run in the $300-$400 range for a one-time creation cost. We will always provide an estimate on artwork prior to beginning a project so the customer will know the production costs.

What file format do you need the artwork in?
We prefer Adobe Illustrator (.ai) or .eps files that have assigned colors. This file format allows us to scale the artwork to the desired size. We can also use Adobe Photoshop (.psd) files (sized for printing and 200+dpi). We can create electronic artwork for printing from many formats including .jpg, gif, and .bmp formats or from original artwork that we can scan. We will always provide an estimate on artwork prior to beginning a project so the customer will know the production costs.
Shipping, Returns and Privacy Policies
How will my order be shipped?
Products from our Online Store are shipped via USPS Priority 2-3 Day Mail with Delivery Confirmation. Custom products are shipped via UPS Ground insured and are delivered in 3-5 business days. Other carriers can be arranged as requested.

What is your return policy?
Color by the Sun wants our customers to be completely satisfied with your order. Returns within 30 days of purchase can be returned by contacting us for a return authorization. We are not able to refund shipping costs to get the product to you or for you to return the product. All returns must be in resellable condition, or a refund will not be issued. For custom orders, refunds are only issued if the merchandise is damaged upon delivery.

What is your privacy policy?
All personal information collected is only for Color by the Sun use. No information is shared or sold to anyone else. We will contact you via email to notify you that your order was recieved and product was shipped. Additionally, you may occasionally recieve email from Color by the Sun, but will be given the opportunity to not be contacted.