Yes. We have artists that can create the artwork needed to produce the color changing products. Color by the Sun produced artwork is an additional charge. Minimum of $100.
What file format do you need the artwork in?
We prefer Adobe Illustrator (.ai) files that are separated with colors on different layers. This file format allows us to scale the artwork to the desired size. We can also use Adobe Photoshop (.psd) files, or .eps or .jpg files formats. File formats that are not in the Illustrator (.ai) format may be an additional charge.
What are the prices for your products?
Pricing varies, based on quantity, type and quality of apparel, number of colors, and complexity of artwork. Please email us and we will contact you with a cost estimate.
What are the terms of payment?
Terms are 1/2 down to begin the custom product order and 1/2 due NET 30 days upon acceptance of the order.
What types of payment does Color by the Sun accept?
We accept Visa, Mastercard, Discover, cashiers checks, PayPal, and Purchase Orders.
How will my order be shipped?
Shipping depends on the quantity of items ordered. Color by the Sun uses the most efficient and cost effective shipping for our customers. For larger orders, usually a freight carrier is contracted for delivery. We also have partnered with UPS, FedEx and the United States Postal Service (USPS). For UPS and FedEx, we will use our customer's shipping number if requested. Please contact us if you have special needs and we will make arrangements for your order.
What is your return policy?
Color by the Sun wants our customers to be completely satisfied with your order. Returns within 30 days of purchase can be returned by contacting us for a return authorization. We are not able to refund shipping costs to get the product to you or for you to return the product. All returns must be in resellable condition, or a refund will not be issued. For custom orders, refunds are only issued if the merchandise is damaged upon delivery.
What is your privacy policy?
All personal information collected is only for Color by the Sun use. No information is shared or sold to anyone else. We will contact you via email to notify you that your order was recieved and product was shipped. Additionally, you may occasionally recieve email from Color by the Sun, but will be given the opportunity to not be contacted.
Do you offer quantity, non-profit, fundraising, and school discounts?
Yes. In addition to quantity discounts, we offer a variety of discounts to different organizations. Please contact us for more information.
